FAQ
Got a question? Please see below for some helpful information. If you cant find the information you need please get in touch!
Is your yarn mulesing free?
Yes. Our hand dyed yarn bases and fibre is mulesing free, we are also careful to ensure that any commercial yarns we stock only contain mulesing free fibres.
Where does your hand dyed yarn come from?
Our hand dyed yarn bases come from a UK based company who source these worldwide and place great importance on ensuring the fibres come from the best possible places, where both animals and workers are treated well. This is of great importance to us aswell. We are currently working on a detailed list of our bases and this will be available online soon.
Do you take custom orders for your hand dyed yarn?
Yes we do! We are working on our Dye to Order section of the website behind the scenes. In the meantime you can view our current colourways for inspiration and then get in touch to discuss your requirements. We have a minimum of 200g per colourway and we offer a 10% discount on sweater quantities of 500g or more in the same colourway.
Do you have a shop I can visit?
Yes! You can visit our shop at:
Unit A7 Strangford Park19 Jubilee Road
Newtownards
BT23 4YH
We are generally open Monday to Friday 10am to 4pm and some occasional Saturdays. Follow us on social media for any changes and updates.
We also attend various markets and events throughout the year, check out our Yarn Shows and Markets page for details.
Our hand dyed yarn is also available exclusively at:
Hanks Yarn Parlour
75 Castlereagh Road
Belfast
BT5 5FD
www.hanksyarnparlour.com
Casey stocks a beautiful range of natural fibre yarns and her lovely store is well worth a visit.
Is your Hand Dyed Yarn available for wholesale?
Currently, Hanks Yarn Parlour in Belfast is the only stockist of our hand dyed yarn. We may open more wholesale options outside of Northern Ireland in the future, if you are interested please contact us.
Do you ship worldwide and what shipping options do you provide?
Yes, we currently ship worldwide with the exception of Germany due to packaging laws. Please see our Shipping Policy for more information. We aim for environmentally friendly packaging options where possible and may occasionally recycle single use plastics to achieve safe delivery of goods.